Abstract: This research article proposes a model of management based on the methodology that the Infrastructure Library of Information Technologies (ITIL) raises through the life cycle of the service. In the development of this investigation, areas, groups interdisciplinary and tools that satisfy the problem of complex relationship between business and technology. As part of the methodology of this study, a bibliographic inquiry was carried out and analyzed operational experiences of the object of study, which were related to the alternatives and disciplines that the ITIL methodology proposes. As a result of the investigation, a model of management that relates areas, groups, roles, processes and functions in a organizational team oriented to the quality of the service in information.