Keywords : ITES
European Journal of Molecular & Clinical Medicine,
2020, Volume 7, Issue 3, Pages 2446-2459
Competency Mapping is a process to identify key competencies for an organization and/or a job and incorporating those competencies throughout the various processes of the organization. The present study attempted to know about the effectiveness of the Competency Mapping at ITES companies in Coimbatore, to know about the employee field and expertise with respect to Competency elements and to know how Competency Mapping align employee behavior with organization strategy and values. The study adopted descriptive research design and collected 120 responses from employees of ITES working in Coimbatore. The Competency Mapping has effect on understanding the company requirements and goals by respondents, laying out clear standard achievable goals by management, motivating the employee to perform their job in better way, identifying the gap in employee job and seek out to overcome, effect on accepting and challenging job by the employee that are achievable in short / long term and has effect on not only setting targets but also monitor effectiveness and efficiency of the employee. Thus, Competency Mapping is highly effective at ITES Companies, Coimbatore. The study suggested to achieve organization goals ,though it is evident from the study that the employees are result focused , there are few employees who have not strongly agreed that they accept challenging job that are achievable in short term or long term basis. This could be fine tuned by the HR department by way of providing motivation and concerned Training and Development to the employees.